Frequently Asked Questions
Are my products covered by insurance?VinhAnswered by Dalex Labs
All products and customers of Dalex Laboratories are covered under a $2 million broad form liability insurance policy at no additional cost to you. A copy of your certificate can be submitted to you at your request after your first order.
Are the formulas that you produce for me protected?VinhAnswered by Dalex Labs
All formulas produced by Dalex Laboratories are custom and exclusive for each customer. We do not duplicate exact formulas for other clients.
Can you manufacture organic products?VinhAnswered by Dalex Labs
Our R&D department has experience creating organic formulations according to the current national, international, or store-specific requirements for products to be labeled “Made with Organic Ingredients” to “Organic.” Our Regulatory department can assist you with the label requirements for your specific formula. However, Dalex Laboratories does not currently hold an organic manufacturer’s certification.
Can you take a product I am currently making elsewhere and reproduce it?VinhAnswered by Dalex Labs
The formulation chemists at Dalex Laboratories are very skilled at reverse engineering products; with just a sample and an ingredient deck, we can match any product or even improve upon it if you so choose.
Do I need to trademark my company logo?VinhAnswered by Dalex Labs
We recommend that your product brand be trademarked for your protection. Resources for trademark information are at the US Patent & Trademark Office at www.uspto.gov or 1-800-786-9199.
Trademark and copyright information is the ultimate responsibility of the customer, but we will assist you if possible.
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Do you have fulfillment capabilities?VinhAnswered by Dalex Labs
While Dalex Labs will work with you to ensure your packing and shipping needs are met, customers with specialized or detailed requests would most likely require the services of a fulfillment center. We can provide references upon request.
Do you manufacture OTC products?VinhAnswered by Dalex Labs
Dalex Laboratories decided to discontinue manufacturing OTC products including sunscreens & analgesics, and therefore no longer retains the license to do so.
Does my turn key price include everything, or are there any hidden fees?VinhAnswered by Dalex Labs
Turn key pricing per completed unit usually includes manufacture and fill of the product, container, and decoration. Additional fees may include art charges (graphic design, logo, art plate charges), requests for special labor (shrink wrapping, packing in smaller unit quantities, etc.) and shipping charges once your order is complete. However, any additional costs are minimal and will be explained to you at the time of order.
How do I go about getting a UPC bar code on my products?VinhAnswered by Dalex Labs
To obtain a barcode prefix, you must register your company with the Uniform Barcode Council (937) 435-3870 www.uc-council.org.
After you have received your barcode information, we can help you with inserting the codes into your artwork.
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How long does it take to receive my initial custom formulated samples?VinhAnswered by Dalex Labs
It can vary depending on demand but it typically takes 21 business days.